Refund policy
Last updated: September 2026
We understand that plans can change. This policy explains your options if you need to cancel or reschedule your Origin Fast virtual programme.
1. Our 30-day cancellation policy
You may request a cancellation and refund within 30 days of booking, subject to the provisions below.
If your Origin Fast programme is due to begin within those 30 days, different conditions may apply once the programme, digital content or other services have begun.
To request a cancellation, please contact us at info@myoriginfast.com and provide the name and email address used to make your booking.
Nothing in this policy affects any statutory rights you may have under applicable consumer law.
2. Rescheduling your Origin Fast
If you are unable to attend the Origin Fast dates you originally booked, please contact us as soon as possible.
We will do our best to transfer your booking to another available Origin Fast programme date. Transfers are subject to availability and any conditions communicated to you at the time of booking.
3. UK cancellation rights
If you are a consumer in the United Kingdom and book online, you may have a statutory right to cancel your contract within 14 days of the date your booking is made, subject to applicable exceptions under consumer law.
If you ask us to begin providing services during this 14-day cancellation period, your cancellation and refund rights may be affected once performance of those services has begun.
Where your purchase includes digital content made available immediately, we may ask for your express consent to receive that content during the cancellation period and for your acknowledgement of how this may affect your statutory right to cancel.
Certain services provided in connection with leisure activities on a specific date or during a specific period may also be exempt from the statutory cancellation right where applicable.
Your statutory rights are separate from, and are not limited by, any additional cancellation or rescheduling rights we voluntarily provide under this policy.
4. European Union cancellation rights
If you are a consumer resident in the European Union, you will have the right to withdraw within 14 days without giving a reason, subject to the exceptions and conditions provided by applicable consumer law.
If you expressly request that services begin during the withdrawal period, or expressly consent to immediate access to digital content, your right of withdrawal may be affected in accordance with applicable law.
Where mandatory consumer protection laws in your country provide greater rights than those set out in this policy, those rights will apply.
5. United States and other countries
If you are purchasing Origin Fast from the United States or another country outside the UK or European Union, your cancellation and refund rights may vary according to the laws that apply where you live.
Our 30-day cancellation policy will apply in addition to any mandatory consumer rights available to you under applicable federal, state or local law.
Nothing in this policy excludes or limits any consumer right that cannot lawfully be excluded or limited.
6. Refunds
Once we have received your cancellation request, we will confirm whether a refund is due under this policy or applicable consumer law.
Where a refund is approved, it will be returned to your original payment method. We aim to process approved refunds within 10 business days, although your bank, card provider or payment provider may take additional time to credit the funds to your account.
If more than 15 business days have passed since we confirmed that your refund has been processed, please contact us at info@myoriginfast.com.
7. Contact us
If you have any questions about cancellations, rescheduling or refunds, please contact:
Origin Fast
Hamilton Health Partners Ltd trading as Origin Fast
2 Drummond Place
Edinburgh
EH3 6PH
United Kingdom
Email: info@myoriginfast.com